Frequently Asked Questions
Everything you need to know about your new wheels
How do I find the right size for my Heelys?
Heelys generally fit true to size. We recommend ordering your standard UK shoe size. If you are between sizes, we suggest opting for the larger size to ensure a comfortable fit while skating.
What is your shipping policy within the UK?
We offer standard and next-day delivery options across the UK. Standard shipping typically takes 2-3 working days. Orders over £50 qualify for free standard shipping.
Can I return my Heelys if they don't fit?
Yes, we offer a 30-day return policy. Items must be in their original, unworn condition and include all packaging, including the wheels and tool kit.
Are the wheels removable?
Absolutely! All Heelys come with a tool that allows you to easily remove the wheels, turning them into standard fashionable sneakers whenever you prefer to walk.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I maintain and clean my Heelys?
We recommend cleaning the uppers with a damp cloth and mild soap. Avoid submerging them in water. Ensure the wheel housings are kept clear of dirt and debris for the smoothest ride.